Frequently Asked Questions
Everything you need to know about shopping with Resell Culture.
Are all items on Resell Culture authentic?
Yes, every item goes through a rigorous multi-point inspection process by our expert team to ensure 100% authenticity before it is listed for sale.
What condition are the products in?
We stock a mix of brand new (Deadstock) and high-quality pre-owned items. Each product page includes a detailed description of the item's condition and any specific flaws if applicable.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy?
Due to the nature of the secondary market and limited availability of our items, all sales are final. However, if there is an error in your order or an item is misrepresented, please contact us within 48 hours.
Do you buy items from customers?
We do! You can visit our 'Sell to Us' page to submit photos and details of your sneakers or streetwear for a cash offer or store credit.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through services like Klarna and Afterpay.